PAOK1926 Hello, I just installed vtiger 7.0.1 and connect it with issabel using SPAsterisk connector. Now I can see the pop-up of incoming call on vtiger screen, because I put extension number on CRM extension field.
Now I want to go further on and implement this scenario with call center agents not on a specific extension. The problem is, call center agent are the part of the queue, do I need to put queue number on CRM extension field?
Your response in this will be highly appreciated.