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  • Issabel + Call Center + Vtiger CRM 5.2.1

Your connector vtiger to asterisk. you read wiki in vtiger.

    PAOK1926 What do yo did? Can you provide any advice or documentation about that?

        PAOK1926 Please, is for all process install vtiger7 in issabelpbx. for future users. thanks.

            2 months later

            PAOK1926 can you tell me how you do it? And which features now you have in vtiger? Did you buy any addons to vtiger?

              PAOK1926 I had a problem, Vtiger 5 is working perfectly, but there is a problem, it is not possible to import any .csv files, could you do that?

                  2 months later

                  dickson Thanks! Your blog is awesome :) Have you connect vTiger 7 with Issabel? Can you show me how?

                      dickson muy suficiente he instalaba Vtiger con tu ayuda fui facil, solo falta como configurarlo con issabel ?

                          Sorry. I did not integrate asterisk with VTIGER using SIP. I used asterisk dialplan SQL commands to connect Vtiger.

                          Example:

                          exten => s,3,MYSQL(Query resultid ${connid} SELECT ticketid FROM vtiger_troubletickets WHERE ticket_no = ${ticketnumber})

                          Some more details on that type of integration:
                          https://randomcontributions.blogspot.com/2019/02/asterisk-issabel-and-vitger-sql.html

                            7 months later

                            when I create a user from vtiger with the admin this does not let enter indicate username and password error

                              wmurillo Hola cuentas con 3 hilos del mismo tema. Por favor uno solo y alguien te ayuda.

                                  Como asi no entiendo Hilo?

                                    wmurillo ha dejado varios mensajes del mismo tema.

                                    si es vtiger puede consultar en vtiger.

                                        dariohimo Como asi Dario si esta hablando de Issabel con vtiger, como asi que consulte con vtiger ?

                                            wmurillo vtiger no es desarrollado en issabelpbx se crea un rpm de la versión 5 que se integra en el framework.
                                            Ahora puedes consultar en vtiger o en google;o en vtiger puedes saber cual es el problema que tienen al crear el usuario.
                                            vtger va en la versión 7.
                                            https://www.vtiger.com/es/docs

                                            Ahora si colaboran con aportes se pueden mejorar muchos módulos o integraciones.

                                            https://www.patreon.com/issabel

                                                2 years later

                                                PAOK1926 Hello, I just installed vtiger 7.0.1 and connect it with issabel using SPAsterisk connector. Now I can see the pop-up of incoming call on vtiger screen, because I put extension number on CRM extension field.

                                                Now I want to go further on and implement this scenario with call center agents not on a specific extension. The problem is, call center agent are the part of the queue, do I need to put queue number on CRM extension field?

                                                Your response in this will be highly appreciated.