Reenvíos han dejado de funcionar

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Reenvíos han dejado de funcionar

jorgetejada

Hola a todos,
En nuestra central Issabel PBX tenemos configuradas varias troncales SIP con reenvío automático a números móviles. Esto funcionaba bien hasta hace unos días y ha empezado a reproducirse la locución "Opción no válida" sin haber hecho ningún cambio en la configuración.
Si configuro las rutas entrantes a extensiones entran las llamadas sin problemas.
Si configuro una extensión con followme a un número móvil definido en "Destinos varios" se cursa la llamada sin problema.

Lo que no funciona es la redirección de las llamadas a un destino móvil, sin configuro una extensión con follow me a un destino movil, suena la extensión y pasado el tiempo de espera la locución "Opción no válida". ¿Dónde puede estar el problema?

-- Executing [NUM_MARCADO@from-trunk-sip-Trunk_1150604:1] Set("SIP/Trunk_1150604-00000aec", "GROUP()=OUT_6") in new stack
-- Executing [NUM_MARCADO@from-trunk-sip-Trunk_1150604:2] Goto("SIP/Trunk_1150604-00000aec", "from-trunk,NUM_MARCADO,1") in new stack
-- Goto (from-trunk,NUM_MARCADO,1)
-- Executing [NUM_MARCADO@from-trunk:1] Set("SIP/Trunk_1150604-00000aec", "__FROM_DID=NUM_MARCADO") in new stack
-- Executing [NUM_MARCADO@from-trunk:2] Set("SIP/Trunk_1150604-00000aec", "CHANNEL(language)=es") in new stack
-- Executing [NUM_MARCADO@from-trunk:3] Gosub("SIP/Trunk_1150604-00000aec", "app-blacklist-check,s,1()") in new stack
-- Executing [s@app-blacklist-check:1] GotoIf("SIP/Trunk_1150604-00000aec", "0?blacklisted") in new stack
-- Executing [s@app-blacklist-check:2] Set("SIP/Trunk_1150604-00000aec", "CALLED_BLACKLIST=1") in new stack
-- Executing [s@app-blacklist-check:3] Return("SIP/Trunk_1150604-00000aec", "") in new stack
-- Executing [NUM_MARCADO@from-trunk:4] Set("SIP/Trunk_1150604-00000aec", "CDR(did)=NUM_MARCADO") in new stack
-- Executing [NUM_MARCADO@from-trunk:5] ExecIf("SIP/Trunk_1150604-00000aec", "1 ?Set(CALLERID(name)=NUM_LLAMANTE)") in new stack
-- Executing [NUM_MARCADO@from-trunk:6] Set("SIP/Trunk_1150604-00000aec", "CHANNEL(musicclass)=default") in new stack
-- Executing [NUM_MARCADO@from-trunk:7] Set("SIP/Trunk_1150604-00000aec", "__MOHCLASS=default") in new stack
-- Executing [NUM_MARCADO@from-trunk:8] Set("SIP/Trunk_1150604-00000aec", "__CALLINGPRES_SV=allowed_not_screened") in new stack
-- Executing [NUM_MARCADO@from-trunk:9] Set("SIP/Trunk_1150604-00000aec", "CALLERPRES()=allowed_not_screened") in new stack
-- Executing [NUM_MARCADO@from-trunk:10] Goto("SIP/Trunk_1150604-00000aec", "ext-miscdests,3,1") in new stack
-- Goto (ext-miscdests,3,1)
-- Executing [3@ext-miscdests:1] NoOp("SIP/Trunk_1150604-00000aec", "MiscDest: Movil Jorge") in new stack
-- Executing [3@ext-miscdests:2] Goto("SIP/Trunk_1150604-00000aec", "from-internal,5NUM_DESTINO,1") in new stack
-- Goto (from-internal,5NUM_DESTINO,1)
-- Executing [5NUM_DESTINO@from-internal:1] Macro("SIP/Trunk_1150604-00000aec", "user-callerid,LIMIT,EXTERNAL,") in new stack
-- Executing [s@macro-user-callerid:1] Set("SIP/Trunk_1150604-00000aec", "TOUCH_MONITOR=1679419549.1769511") in new stack
-- Executing [s@macro-user-callerid:2] Set("SIP/Trunk_1150604-00000aec", "AMPUSER=NUM_LLAMANTE") in new stack
-- Executing [s@macro-user-callerid:3] GotoIf("SIP/Trunk_1150604-00000aec", "0?report") in new stack
-- Executing [s@macro-user-callerid:4] ExecIf("SIP/Trunk_1150604-00000aec", "1?Set(REALCALLERIDNUM=NUM_LLAMANTE)") in new stack
-- Executing [s@macro-user-callerid:5] Set("SIP/Trunk_1150604-00000aec", "AMPUSER=") in new stack
-- Executing [s@macro-user-callerid:6] GotoIf("SIP/Trunk_1150604-00000aec", "0?limit") in new stack
-- Executing [s@macro-user-callerid:7] Set("SIP/Trunk_1150604-00000aec", "AMPUSERCIDNAME=") in new stack
-- Executing [s@macro-user-callerid:8] GotoIf("SIP/Trunk_1150604-00000aec", "1?report") in new stack
-- Goto (macro-user-callerid,s,15)
-- Executing [s@macro-user-callerid:15] GotoIf("SIP/Trunk_1150604-00000aec", "1?continue") in new stack
-- Goto (macro-user-callerid,s,28)
-- Executing [s@macro-user-callerid:28] Set("SIP/Trunk_1150604-00000aec", "CALLERID(number)=NUM_LLAMANTE") in new stack
-- Executing [s@macro-user-callerid:29] Set("SIP/Trunk_1150604-00000aec", "CALLERID(name)=NUM_LLAMANTE") in new stack
-- Executing [s@macro-user-callerid:30] Set("SIP/Trunk_1150604-00000aec", "CDR(cnum)=NUM_LLAMANTE") in new stack
-- Executing [s@macro-user-callerid:31] Set("SIP/Trunk_1150604-00000aec", "CDR(cnam)=NUM_LLAMANTE") in new stack
-- Executing [s@macro-user-callerid:32] Set("SIP/Trunk_1150604-00000aec", "CHANNEL(language)=es") in new stack
-- Executing [5NUM_DESTINO@from-internal:2] Set("SIP/Trunk_1150604-00000aec", "MOHCLASS=default") in new stack
-- Executing [5NUM_DESTINO@from-internal:3] Set("SIP/Trunk_1150604-00000aec", "_NODEST=") in new stack
-- Executing [5NUM_DESTINO@from-internal:4] Gosub("SIP/Trunk_1150604-00000aec", "sub-record-check,s,1(out,5NUM_DESTINO,)") in new stack
-- Executing [s@sub-record-check:1] Set("SIP/Trunk_1150604-00000aec", "REC_POLICY_MODE_SAVE=") in new stack
-- Executing [s@sub-record-check:2] GotoIf("SIP/Trunk_1150604-00000aec", "1?check") in new stack
-- Goto (sub-record-check,s,6)
-- Executing [s@sub-record-check:6] Set("SIP/Trunk_1150604-00000aec", "__MON_FMT=wav") in new stack
-- Executing [s@sub-record-check:7] GotoIf("SIP/Trunk_1150604-00000aec", "1?next") in new stack
-- Goto (sub-record-check,s,10)
-- Executing [s@sub-record-check:10] ExecIf("SIP/Trunk_1150604-00000aec", "0?Return()") in new stack
-- Executing [s@sub-record-check:11] ExecIf("SIP/Trunk_1150604-00000aec", "0?Set(__REC_POLICY_MODE=)") in new stack
-- Executing [s@sub-record-check:12] GotoIf("SIP/Trunk_1150604-00000aec", "0?out,1") in new stack
-- Executing [s@sub-record-check:13] Set("SIP/Trunk_1150604-00000aec", "__REC_STATUS=INITIALIZED") in new stack
-- Executing [s@sub-record-check:14] Set("SIP/Trunk_1150604-00000aec", "NOW=1679419549") in new stack
-- Executing [s@sub-record-check:15] Set("SIP/Trunk_1150604-00000aec", "__DAY=21") in new stack
-- Executing [s@sub-record-check:16] Set("SIP/Trunk_1150604-00000aec", "__MONTH=03") in new stack
-- Executing [s@sub-record-check:17] Set("SIP/Trunk_1150604-00000aec", "__YEAR=2023") in new stack
-- Executing [s@sub-record-check:18] Set("SIP/Trunk_1150604-00000aec", "__TIMESTR=20230321-182549") in new stack
-- Executing [s@sub-record-check:19] Set("SIP/Trunk_1150604-00000aec", "__FROMEXTEN=NUM_LLAMANTE") in new stack
-- Executing [s@sub-record-check:20] Set("SIP/Trunk_1150604-00000aec", "__CALLFILENAME=out-5NUM_DESTINO-NUM_LLAMANTE-20230321-182549-1679419549.1769511") in new stack
-- Executing [s@sub-record-check:21] Goto("SIP/Trunk_1150604-00000aec", "out,1") in new stack
-- Goto (sub-record-check,out,1)
-- Executing [out@sub-record-check:1] ExecIf("SIP/Trunk_1150604-00000aec", "1?Set(__REC_POLICY_MODE=)") in new stack
-- Executing [out@sub-record-check:2] GosubIf("SIP/Trunk_1150604-00000aec", "0?record,1(exten,5NUM_DESTINO,NUM_LLAMANTE)") in new stack
-- Executing [out@sub-record-check:3] Return("SIP/Trunk_1150604-00000aec", "") in new stack
-- Executing [5NUM_DESTINO@from-internal:5] Macro("SIP/Trunk_1150604-00000aec", "dialout-trunk,2,NUM_DESTINO,,off") in new stack
-- Executing [s@macro-dialout-trunk:1] Set("SIP/Trunk_1150604-00000aec", "DIAL_TRUNK=2") in new stack
-- Executing [s@macro-dialout-trunk:2] AGI("SIP/Trunk_1150604-00000aec", "trunkbalance.php,2,NUM_DESTINO") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/trunkbalance.php

== Manager 'admin' logged on from 127.0.0.1
-- trunkbalance.php,2,NUM_DESTINO: Dialed digits: NUM_DESTINO
> trunkbalance.php,2,NUM_DESTINO: Running SQL Command SELECT FROM trunks WHERE trunkid='2'
> trunkbalance.php,2,NUM_DESTINO: Connected to MySQL database OK.
> trunkbalance.php,2,NUM_DESTINO: Selected database OK.
-- trunkbalance.php,2,NUM_DESTINO: No balancing rules are defined for this trunk
== Manager 'admin' logged off from 127.0.0.1
-- <SIP/Trunk_1150604-00000aec>AGI Script trunkbalance.php completed, returning 0
-- Executing [s@macro-dialout-trunk:3] GosubIf("SIP/Trunk_1150604-00000aec", "0?sub-pincheck,s,1()") in new stack
-- Executing [s@macro-dialout-trunk:4] GotoIf("SIP/Trunk_1150604-00000aec", "0?disabletrunk,1") in new stack
-- Executing [s@macro-dialout-trunk:5] Set("SIP/Trunk_1150604-00000aec", "DIAL_NUMBER=NUM_DESTINO") in new stack
-- Executing [s@macro-dialout-trunk:6] Set("SIP/Trunk_1150604-00000aec", "DIAL_TRUNK_OPTIONS=tr") in new stack
-- Executing [s@macro-dialout-trunk:7] Set("SIP/Trunk_1150604-00000aec", "OUTBOUND_GROUP=OUT_2") in new stack
-- Executing [s@macro-dialout-trunk:8] GotoIf("SIP/Trunk_1150604-00000aec", "1?nomax") in new stack
-- Goto (macro-dialout-trunk,s,10)
-- Executing [s@macro-dialout-trunk:10] GotoIf("SIP/Trunk_1150604-00000aec", "0?skipoutcid") in new stack
-- Executing [s@macro-dialout-trunk:11] Set("SIP/Trunk_1150604-00000aec", "DIAL_TRUNK_OPTIONS=T") in new stack
-- Executing [s@macro-dialout-trunk:12] Macro("SIP/Trunk_1150604-00000aec", "outbound-callerid,2") in new stack
-- Executing [s@macro-outbound-callerid:1] ExecIf("SIP/Trunk_1150604-00000aec", "1?Set(CALLERPRES()=allowed_not_screened)") in new stack
-- Executing [s@macro-outbound-callerid:2] ExecIf("SIP/Trunk_1150604-00000aec", "0?Set(REALCALLERIDNUM=NUM_LLAMANTE)") in new stack
-- Executing [s@macro-outbound-callerid:3] GotoIf("SIP/Trunk_1150604-00000aec", "1?normcid") in new stack
-- Goto (macro-outbound-callerid,s,6)
-- Executing [s@macro-outbound-callerid:6] Set("SIP/Trunk_1150604-00000aec", "USEROUTCID=") in new stack
-- Executing [s@macro-outbound-callerid:7] Set("SIP/Trunk_1150604-00000aec", "EMERGENCYCID=") in new stack
-- Executing [s@macro-outbound-callerid:8] Set("SIP/Trunk_1150604-00000aec", "TRUNKOUTCID=NUM_CABECERA") in new stack
-- Executing [s@macro-outbound-callerid:9] GotoIf("SIP/Trunk_1150604-00000aec", "1?trunkcid") in new stack
-- Goto (macro-outbound-callerid,s,14)
-- Executing [s@macro-outbound-callerid:14] ExecIf("SIP/Trunk_1150604-00000aec", "1?Set(CALLERID(all)=NUM_CABECERA)") in new stack
-- Executing [s@macro-outbound-callerid:15] ExecIf("SIP/Trunk_1150604-00000aec", "0?Set(CALLERID(all)=)") in new stack
-- Executing [s@macro-outbound-callerid:16] ExecIf("SIP/Trunk_1150604-00000aec", "0?Set(CALLERID(all)=)") in new stack
-- Executing [s@macro-outbound-callerid:17] ExecIf("SIP/Trunk_1150604-00000aec", "0?Set(CALLERPRES()=prohib_passed_screen)") in new stack
-- Executing [s@macro-outbound-callerid:18] Set("SIP/Trunk_1150604-00000aec", "CDR(outbound_cnum)=NUM_CABECERA") in new stack
-- Executing [s@macro-outbound-callerid:19] Set("SIP/Trunk_1150604-00000aec", "CDR(outbound_cnam)=") in new stack
-- Executing [s@macro-dialout-trunk:13] GosubIf("SIP/Trunk_1150604-00000aec", "0?sub-flp-2,s,1()") in new stack
-- Executing [s@macro-dialout-trunk:14] Set("SIP/Trunk_1150604-00000aec", "OUTNUM=NUM_DESTINO") in new stack
-- Executing [s@macro-dialout-trunk:15] Set("SIP/Trunk_1150604-00000aec", "custom=SIP/Trunk_1150600") in new stack
-- Executing [s@macro-dialout-trunk:16] ExecIf("SIP/Trunk_1150604-00000aec", "0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^default)T)") in new stack
-- Executing [s@macro-dialout-trunk:17] ExecIf("SIP/Trunk_1150604-00000aec", "0?Set(DIAL_TRUNK_OPTIONS=TM(confirm))") in new stack
-- Executing [s@macro-dialout-trunk:18] Macro("SIP/Trunk_1150604-00000aec", "dialout-trunk-predial-hook,") in new stack
-- Executing [s@macro-dialout-trunk-predial-hook:1] NoOp("SIP/Trunk_1150604-00000aec", "Test Track Outbound") in new stack
-- Executing [s@macro-dialout-trunk-predial-hook:2] GotoIf("SIP/Trunk_1150604-00000aec", "0?dolocal") in new stack
-- Executing [s@macro-dialout-trunk-predial-hook:3] Set("SIP/Trunk_1150604-00000aec", "REALCHAN=SIP/Trunk_1150604") in new stack
-- Executing [s@macro-dialout-trunk-predial-hook:4] Set("SIP/Trunk_1150604-00000aec", "VIRTUAL=") in new stack
-- Executing [s@macro-dialout-trunk-predial-hook:5] ExecIf("SIP/Trunk_1150604-00000aec", "1?Set(VIRTUAL=Trunk_1150604)") in new stack
-- Executing [s@macro-dialout-trunk-predial-hook:6] Set("SIP/Trunk_1150604-00000aec", "REAL=") in new stack
-- Executing [s@macro-dialout-trunk-predial-hook:7] GotoIf("SIP/Trunk_1150604-00000aec", "1?noestalogueado") in new stack
-- Goto (macro-dialout-trunk-predial-hook,s,9)
-- Executing [s@macro-dialout-trunk-predial-hook:9] Playback("SIP/Trunk_1150604-00000aec", "option-is-invalid") in new stack
-- <SIP/Trunk_1150604-00000aec> Playing 'option-is-invalid.gsm' (language 'es')
> 0x7f302006e190 -- Strict RTP switching to RTP target address 37.139.120.68:14930 as source
-- Executing [h@from-internal:1] Hangup("SIP/Trunk_1150604-00000aec", "") in new stack
== Spawn extension (from-internal, h, 1) exited non-zero on 'SIP/Trunk_1150604-00000aec'
virt3698CLI>

yayafernandez

Hola el desvio que quieres hacer lo haces desde el propio interno??? o lo haces desde una cola o un grupo de ring?

En el troncal donde dice opciones Dial de asterisk asegurate que tengas las opciones T ( mayuscula) y t ( minuscula )

jorgetejada

yayafernandez El desvío en un caso lo hago directamente desde la ruta entrante poniendo como destino el número de teléfono configurado en "Otros destinos" y en el segundo caso en el followme de una extensión que no existe para que llegue identificado el número origen (El operador me habilitó esta opción) pero en ninguno de los dos casos está funcionando ahora y se arroja el mismo mensaje de error

En el dial del trunk tenía la opción T y he añadido la t. Sigue sin funcionar.

jorgetejada

yayafernandez He conseguido resolverlo poniendo los números de teléfono en la "lista sigueme" con el símbolo # al final. Lo que está haciendo que no funcionen los desvíos es la configuración de destinos con los números configurados en "Otros destinos".