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  • Issabel Auto Outbound Campaign Not working as per settings

Hi Friends,
I have installed Issabel Call Center 4.0.0-5.
In auto outgoing campaign, while I have uploaded the CSV file, all the calls initiate at a time, though I have set "Max. used channels: 1" as I have only one Agent (Call Back Extension). I have set "call-limit=1" in trunk settings but its not solved my problem. Also I have enabled/disabled the "Enable predictive dialer behavior" but still stuck.

Queue Settings: -------
Dynamic Members: S201,0

How can I solve this? Please help me.

    7 days later

    I have solved this by edit this file: /opt/issabel/dialer/CampaignProcess.class.php

    Below lines are commented that's why its not worked. I have uncomment this lines and it works fine. [You should restart the call center]

    /*
    // En Asterisk13 el Originate Response llega tarde, luego de que el llamado termina, no podemos considerar que está pendiente
    // Por ese motivo comentamos por ahora este bloque, para ver cual es el mejor curso de accion en el futuro y evitar
    // colocar llamados cuando hay algunos pendientes todavia.

        if ($iNumLlamadasColocar > 0) {

        // El valor de llamadas predichas no toma en cuenta las llamadas que han
        // sido generadas pero todavía no se recibe su OriginateResponse. Para
        // evitar sobrecolocar mientras las primeras llamadas esperan ser
        // contestadas, se cuentan tales llamadas y se resta.

        $iNumEsperanRespuesta = count($listaLlamadasAgendadas) + $this->_contarLlamadasEsperandoRespuesta($infoCampania['queue']);

        if ($iNumLlamadasColocar > $iNumEsperanRespuesta) {
            $iNumLlamadasColocar -= $iNumEsperanRespuesta;
        } else {
            $iNumLlamadasColocar = 0;
        }
    }

    */

    a year later

    amir_it woow, thank you so much, i was looking any solutions for this problem.

      2 months later
      10 months later
      5 months later

      Hello,

      @amir_it I am trying your solution but it still keeps calling me over and over. when I select the number of channels 1 in the trunk section, it cannot call other numbers because it is busy. selecting 1 in the campaign section does not help anything either.

      Has anyone solved the issue completely?

      Logs: https://ibb.co/RPRD4DM
      Call Center 4.0.0-4
      Asterisk 11

      Regards.

      it's working for me.
      try to restart the server.

      in call center -> configuration
      activate "Enable overcommit of outgoing calls"

      save and restart the server

        a month later

        mgokhan please try my second post. Moreover, you can change your asterisk version by using this command:
        yum erase asterisk11
        yum install asterisk13

            7 months later

            hi
            i have same issue with issabel 4 and asterisk 11
            but i can't access this path /opt/issabel/dialer/CampaignProcess.class.php
            how can solve this issue

              22 days later

              We encourage you to take a look at SIP Caller, which has been designed to run outbound call campaigns easily. It can be easily integrated with Issabel. All the best.

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