Recording missing in call Recordings

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Recording missing in call Recordings

mnaveda

I been tried that solution, but didn't work too. I have two issabel , same version one have this issue and the other one not.

ismailkhan

Hi @mnaveda
check paloSantoMonitoring.class.php on both issabel and see if there is a change in the code.

mnaveda

it seems,when you check Calls Recording report, some records show as " Recording Missing" and when you put the cursor over this message shows the full path of the record and if you check the file into the path, there is this file. But in the UI just shows " Recording Missing" . Looking into the releated php files and cdr database" field : recordingfile", some calls has the full path (out and in calls) and others just record name (queue calls), the queue calls are just the records files to listend and download into the "Calls Recording report" . Is there other file or code to check? (ssabelPBX 2.11.0 46)

Leonardoaaz

Hello Guys,

I have another problem.

My Issabel PABX When I try search the call recording dont't show anyone calls, so if I go in the path /var/spool/asterisk/monitor I have the calls.

Let me send the print Screen.

Leonardoaaz

Leonardoaaz
https://drive.google.com/open?id=1ZBXBkfFARtX_Zi70lvCV338fQ-ITOKaz
https://drive.google.com/open?id=1eXYiQMz7pGvEkqQ2iTapgAK0aiA9kKHs

pashman

Check that the recording is complete and that you can download it manually and listen, if not, it will show the recording as a corrupt file. Something similar happened to me when I sent the recordings to another album in another location, they were recorded with errors and they were listed but could not be heard

OK i solved this way by another conversation

i change all route ex. /issabel_data/monitoreo/

change
define ('DEFAULT_ASTERISK_RECORDING_BASEDIR', '/issabel-data/monitoreo/');

$basedir = DEFAULT_ASTERISK_RECORDING_BASEDIR.'/';
to
$basedir = '/issabel-data/monitoreo/';

#service httpd restart

all ok

pfloras

Hello everyone,

I am new to this forum and i have a different problem with call recordings.
Sometimes in Call recordings i got the error "Recording Missing" but the difference is that when i place the cursor over the link its shows up only the ".wav" without the filename.
I also checked in the "/var/spool/asterisk/monitor" but the recording isn't there.
The problem solved for a little time if i restart the server but it shows up again randomly.
I also try a fresh installation of issabel and i have the same issue.
Thanks for your time.

https://drive.google.com/file/d/1kXWUqlP-sZQcsBKD5Je6aB-8e3pquqf4/view?usp=sharing

ivoryblade

Had the same problem and resolved it by placing cdr_mysql.so in /usr/lib64/asterisk/modules/ from fresh install - it was missing somehow in my case.

Here is full modules for issabel asterisk 11.25.3 https://yadi.sk/d/zvNlAk_8wgtW7A

Nareach

jfestradaa I cannot edit this file, How to? I am new to cenos

telxtelecom

It worked for me! Thanks for your contributions.

Make sure to type the exact path where your recordings are storage now.

We mounted to a recording server and it worked perfectly fine after route:

$basedir = '/mnt/nfsshare/TELX/';

then run from console

service httpd restart

Done!

Even the old recordings that were showing as MISSING RECORDING are available after that.

kabis

Hi Guys,

My Calls Recordings shows that ' No records match in this filter creiteria'. But CDR has records. Calls Recordings only not opening and shows empty.

Moatasem

kabis hi did you fix this problem

Moatasem

I have problem in recording
My Calls Recordings shows that ' No records match in this filter creiteria'. But CDR has records. Calls Recordings only not opening and shows empty.

msnake

I have a similar problem. In my case, some recordings not are stored.
Database not have recordingfile and Asterisk log show mixmonitor working.

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