Hi everyone!
I have this flow:

A incoming call from a customer --> ivr --> ring group (7001) answer the call, talk for a while, and then transfer the call to another ring group (7002). Nobody pick the call in the ring group 7002, so the recording is deleted. I lost the audio file between the customer and someone in the ring group 7001.

Following the full.log, the [sub-record-cancel] routine is the one that delete de audio file (with rm -f /var...).

I understand that if a call is not answered, theres not need for a audio file, but in my case I lost the prior conversation.

Is this normal?

I have a:
Centos 7
Issabel 4.0.0
Asterisk 16.26.0

Sorry for my english!
Thanks!
Julián