Queue Busy

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navaismo

Go to your queue configuration and set a periodic announce. There is an option to do that, obviously you need to upload the record first.

Nareach

IVR Break Out Menu?

navaismo

Nareach Yes that one, dont set an IVR just the announce:

https://www.linuxhelp.com/how-to-create-queues-in-elastix/

Nareach

Note: i'm using elastix.

hgmnetwork

Hola Nareach, puedes utilizar en el queue tiene opciones para reproducir mensajes ( locuciones) periodicas, si todos los agentes estan ocupados el usuario estaria en el queue y escucharia esos mensajes cada x tiempo que le pongas creo que se llama anuncios o algo asi

Nareach

navaismo Here is my screenshot https://ibb.co/d57MRR

Nareach

It is only sent to IVR, no Announcement.

gaffasoft

Nareach in the queue, section; Caller Position Announcements, sets the frequency and Announce Position, that will play an audio where you will inform in which position these to be attended.

Nareach

gaffasoft I still dont understand, please see my queue below

https://ibb.co/fGsjwR

venturinog

Nareach Just create an IVR without options and then select it in IVR Break Out Menu.

Regards.

Nareach

venturinog Fist i created announcement and then i created IVR using announcement that i just created and then i put IVR that i just create to queues but it is not working.

Nareach

I will try it, Will let you all know.

Thanks