Ring Group Rings Extensions Twice

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Ring Group Rings Extensions Twice

gw22

Hi all, I'm new to Issabel but not to Freepbx/Asterisk. I have setup extensions, inbound routes and ring groups.

When a call gets sent to the Ring Group, it rings each extension twice - so when the phone is ringing 2 of the line buttons are flashing. This happens on all the phones in the ring group.

If I call an extension directly, or have the inbound route ring directly to the extension, only 1 button rings.

Extensions are PJSIP

Installed from the ISO and then added the Beta Repo

Thanks in advance, GW

gw22

Did some further checking and this happens on both SIP and PJSIP extensions. Also tried different brands of phones, both Grandstream GRP2615 and HTEK 924's and both have the same issue.

*edit >> Also, doesnt seem to matter if it is an internal or external call, if I call the Ring Group internally, it also rings on 2 buttons

gw22

Here's the CLI from a ring group call

-- Executing [601@from-internal:1] Macro("PJSIP/216-0000007f", "user-callerid,") in new stack
-- Executing [s@macro-user-callerid:1] Set("PJSIP/216-0000007f", "TOUCH_MONITOR=1682605798.1092") in new stack
-- Executing [s@macro-user-callerid:2] Set("PJSIP/216-0000007f", "AMPUSER=216") in new stack
-- Executing [s@macro-user-callerid:3] GotoIf("PJSIP/216-0000007f", "0?report") in new stack
-- Executing [s@macro-user-callerid:4] ExecIf("PJSIP/216-0000007f", "1?Set(REALCALLERIDNUM=216)") in new stack
-- Executing [s@macro-user-callerid:5] Set("PJSIP/216-0000007f", "AMPUSER=216") in new stack
-- Executing [s@macro-user-callerid:6] GotoIf("PJSIP/216-0000007f", "0?limit") in new stack
-- Executing [s@macro-user-callerid:7] Set("PJSIP/216-0000007f", "AMPUSERCIDNAME=Ext 216") in new stack
-- Executing [s@macro-user-callerid:8] GotoIf("PJSIP/216-0000007f", "0?report") in new stack
-- Executing [s@macro-user-callerid:9] Set("PJSIP/216-0000007f", "AMPUSERCID=216") in new stack
-- Executing [s@macro-user-callerid:10] Set("PJSIP/216-0000007f", "__DIAL_OPTIONS=tr") in new stack
-- Executing [s@macro-user-callerid:11] Set("PJSIP/216-0000007f", "CALLERID(all)="Ext 216" <216>") in new stack
-- Executing [s@macro-user-callerid:12] GotoIf("PJSIP/216-0000007f", "0?limit") in new stack
-- Executing [s@macro-user-callerid:13] ExecIf("PJSIP/216-0000007f", "0?Set(GROUP(concurrency_limit)=216)") in new stack
-- Executing [s@macro-user-callerid:14] ExecIf("PJSIP/216-0000007f", "0?Set(CHANNEL(language)=)") in new stack
-- Executing [s@macro-user-callerid:15] GotoIf("PJSIP/216-0000007f", "0?continue") in new stack
-- Executing [s@macro-user-callerid:16] Set("PJSIP/216-0000007f", "__TTL=64") in new stack
-- Executing [s@macro-user-callerid:17] GotoIf("PJSIP/216-0000007f", "1?continue") in new stack
-- Goto (macro-user-callerid,s,28)
-- Executing [s@macro-user-callerid:28] Set("PJSIP/216-0000007f", "CALLERID(number)=216") in new stack
-- Executing [s@macro-user-callerid:29] Set("PJSIP/216-0000007f", "CALLERID(name)=Ext 216") in new stack
-- Executing [s@macro-user-callerid:30] Set("PJSIP/216-0000007f", "CDR(cnum)=216") in new stack
-- Executing [s@macro-user-callerid:31] Set("PJSIP/216-0000007f", "CDR(cnam)=Ext 216") in new stack
-- Executing [s@macro-user-callerid:32] Set("PJSIP/216-0000007f", "CHANNEL(language)=en") in new stack
-- Executing [601@from-internal:2] Macro("PJSIP/216-0000007f", "blkvm-setifempty,") in new stack
-- Executing [s@macro-blkvm-setifempty:1] GotoIf("PJSIP/216-0000007f", "1?init") in new stack
-- Goto (macro-blkvm-setifempty,s,4)
-- Executing [s@macro-blkvm-setifempty:4] Set("PJSIP/216-0000007f", "__BLKVM_CHANNEL=PJSIP/216-0000007f") in new stack
-- Executing [s@macro-blkvm-setifempty:5] Set("PJSIP/216-0000007f", "SHARED(BLKVM,PJSIP/216-0000007f)=TRUE") in new stack
-- Executing [s@macro-blkvm-setifempty:6] Set("PJSIP/216-0000007f", "GOSUB_RETVAL=TRUE") in new stack
-- Executing [s@macro-blkvm-setifempty:7] MacroExit("PJSIP/216-0000007f", "") in new stack
-- Executing [601@from-internal:3] GotoIf("PJSIP/216-0000007f", "1?skipov") in new stack
-- Goto (from-internal,601,6)
-- Executing [601@from-internal:6] Set("PJSIP/216-0000007f", "RRNODEST=") in new stack
-- Executing [601@from-internal:7] Set("PJSIP/216-0000007f", "__NODEST=601") in new stack
-- Executing [601@from-internal:8] GosubIf("PJSIP/216-0000007f", "0?sub-rgsetcid,s,1()") in new stack
-- Executing [601@from-internal:9] Gosub("PJSIP/216-0000007f", "sub-record-check,s,1(rg,601,dontcare)") in new stack
-- Executing [s@sub-record-check:1] Set("PJSIP/216-0000007f", "REC_POLICY_MODE_SAVE=") in new stack
-- Executing [s@sub-record-check:2] GotoIf("PJSIP/216-0000007f", "1?check") in new stack
-- Goto (sub-record-check,s,6)
-- Executing [s@sub-record-check:6] Set("PJSIP/216-0000007f", "__MON_FMT=wav") in new stack
-- Executing [s@sub-record-check:7] GotoIf("PJSIP/216-0000007f", "1?next") in new stack
-- Goto (sub-record-check,s,10)
-- Executing [s@sub-record-check:10] ExecIf("PJSIP/216-0000007f", "0?Return()") in new stack
-- Executing [s@sub-record-check:11] ExecIf("PJSIP/216-0000007f", "1?Set(__REC_POLICY_MODE=dontcare)") in new stack
-- Executing [s@sub-record-check:12] GotoIf("PJSIP/216-0000007f", "0?rg,1") in new stack
-- Executing [s@sub-record-check:13] Set("PJSIP/216-0000007f", "__REC_STATUS=INITIALIZED") in new stack
-- Executing [s@sub-record-check:14] Set("PJSIP/216-0000007f", "NOW=1682605798") in new stack
-- Executing [s@sub-record-check:15] Set("PJSIP/216-0000007f", "__DAY=27") in new stack
-- Executing [s@sub-record-check:16] Set("PJSIP/216-0000007f", "__MONTH=04") in new stack
-- Executing [s@sub-record-check:17] Set("PJSIP/216-0000007f", "__YEAR=2023") in new stack
-- Executing [s@sub-record-check:18] Set("PJSIP/216-0000007f", "__TIMESTR=20230427-102958") in new stack
-- Executing [s@sub-record-check:19] Set("PJSIP/216-0000007f", "__FROMEXTEN=216") in new stack
-- Executing [s@sub-record-check:20] Set("PJSIP/216-0000007f", "__CALLFILENAME=rg-601-216-20230427-102958-1682605798.1092") in new stack
-- Executing [s@sub-record-check:21] Goto("PJSIP/216-0000007f", "rg,1") in new stack
-- Goto (sub-record-check,rg,1)
-- Executing [rg@sub-record-check:1] GosubIf("PJSIP/216-0000007f", "0?record,1(rg,dontcare,216)") in new stack
-- Executing [rg@sub-record-check:2] Return("PJSIP/216-0000007f", "") in new stack
-- Executing [601@from-internal:10] Set("PJSIP/216-0000007f", "RingGroupMethod=ringall") in new stack
-- Executing [601@from-internal:11] Macro("PJSIP/216-0000007f", "dial,20,tr,219-218") in new stack
-- Executing [s@macro-dial:1] GotoIf("PJSIP/216-0000007f", "1?dial") in new stack
-- Goto (macro-dial,s,3)
-- Executing [s@macro-dial:3] AGI("PJSIP/216-0000007f", "dialparties.agi") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi

dialparties.agi: Starting New Dialparties.agi
dialparties.agi: Caller ID name is 'Ext 216' number is '216'
dialparties.agi: Methodology of ring is 'ringall'
-- dialparties.agi: Added extension 219 to extension map
-- dialparties.agi: Added extension 218 to extension map
-- dialparties.agi: Extension 219 cf is disabled
-- dialparties.agi: Extension 218 cf is disabled
-- dialparties.agi: Extension 219 do not disturb is disabled
-- dialparties.agi: Extension 218 do not disturb is disabled
> dialparties.agi: extnum 219 has: cw: 1; hascfb: 0 [] hascfu: 0 []
== dialparties.agi: Discovered PJSIP Endpoint PJSIP/219
-- dialparties.agi: Ended up with real PJSIP Dial string PJSIP/219/sip:219@192.168.110.106:36799
-- dialparties.agi: dbset CALLTRACE/219 to 216
> dialparties.agi: extnum 218 has: cw: 1; hascfb: 0 [] hascfu: 0 []
== dialparties.agi: Discovered PJSIP Endpoint PJSIP/218
-- dialparties.agi: Ended up with real PJSIP Dial string PJSIP/218/sip:218@192.168.110.196:28606
-- dialparties.agi: dbset CALLTRACE/218 to 216
-- dialparties.agi: Filtered ARG3: 219-218
> dialparties.agi: NODEST: 601 adding M(auto-blkvm) to dialopts: trM(auto-blkvm)
> dialparties.agi: NODEST: 601 blkvm enabled macro already in dialopts: trM(auto-blkvm)
-- <PJSIP/216-0000007f>AGI Script dialparties.agi completed, returning 0
-- Executing [s@macro-dial:7] Dial("PJSIP/216-0000007f", "PJSIP/219/sip:219@192.168.110.106:36799&PJSIP/219&PJSIP/218/sip:218@192.168.110.196:28606&PJSIP/218,20,trM(auto-blkvm)") in new stack
-- Called PJSIP/219/sip:219@192.168.110.106:36799
-- Called PJSIP/219
-- Called PJSIP/218/sip:218@192.168.110.196:28606
-- Called PJSIP/218
-- PJSIP/219-00000080 connected line has changed. Saving it until answer for PJSIP/216-0000007f
-- PJSIP/219-00000081 connected line has changed. Saving it until answer for PJSIP/216-0000007f
-- PJSIP/218-00000082 connected line has changed. Saving it until answer for PJSIP/216-0000007f
-- PJSIP/218-00000083 connected line has changed. Saving it until answer for PJSIP/216-0000007f
-- PJSIP/218-00000082 is ringing
-- PJSIP/219-00000080 is ringing
-- PJSIP/218-00000083 is ringing
-- PJSIP/219-00000081 is ringing

gw22

Is this normal operation for Ring Groups on Issabel?

FrankTiemissen

Hi GW22,

Did you already have a solution for this? I have the same issue. I did some troubelshooting.
Asterisk calls the AGI script: dialparties.agi and feed the [macro-dial] with twice your extension:

-- <PJSIP/216-0000007f>AGI Script dialparties.agi completed, returning 0
-- Executing [s@macro-dial:7] Dial("PJSIP/216-0000007f",

PJSIP/219/sip:219@192.168.110.106:36799
PJSIP/219
PJSIP/218/sip:218@192.168.110.196:28606
PJSIP/218

,20,trM(auto-blkvm)") in new stack

So every extension has called 2 times and this will lit your 2 lines because your extensions accept CallWaiting.

It's no Asterisk issue, the underlying FreepBX software and scripting creates this dialstring.. But unfortunately i'm no programmer/ coder, so i don't understand what happens in these Scripts.

Probably somebody else could explain one or other?

Kind Regards,
Frank Tiemissen.