Cordial saludo,
Cordialmente se solicita apoyo técnico para evaluar el inconveniente que se presenta en una Issabel debido a que de manera esporádica los agentes son desconectados de la cola o su extensión. La desconexión se produce de manera gradual, es decir, no le sucede a todos los agentes al mismo tiempo, ni se presenta en todos los agentes ya que algunos pueden pasar el día sin que se presente la desconexión.
Todos los agentes utilizan softphone.
Al verificar el logs de eventos cuando se produce la falla, se repite un evento con la descripción channel.c: Unable to request channel SIP/XXXX pero en internet no encuentro mayor información a que hace referencia.
[2023-03-14 09:21:47] VERBOSE[32366] manager.c: == Manager 'admin' logged on from 127.0.0.1
[2023-03-14 09:21:47] VERBOSE[32366] manager.c: == Manager 'admin' logged off from 127.0.0.1
[2023-03-14 09:21:48] VERBOSE[32304][C-00000335] res_musiconhold.c: -- Started music on hold, class 'default', on SIP/5800-00000328
[2023-03-14 09:21:52] VERBOSE[32375] manager.c: == Manager 'admin' logged on from 127.0.0.1
[2023-03-14 09:21:52] VERBOSE[32380] manager.c: == Manager 'admin' logged on from 127.0.0.1
[2023-03-14 09:21:52] VERBOSE[32380] manager.c: == Manager 'admin' logged off from 127.0.0.1
[2023-03-14 09:21:52] VERBOSE[32375] config.c: == Parsing '/etc/asterisk/extconfig.conf': Found
[2023-03-14 09:21:52] VERBOSE[32375] config.c: == Parsing '/etc/asterisk/manager.conf': Found
[2023-03-14 09:21:52] VERBOSE[32375] config.c: == Parsing '/etc/asterisk/manager_general_additional.conf': Found
[2023-03-14 09:21:52] VERBOSE[32375] config.c: == Parsing '/etc/asterisk/manager_additional.conf': Found
[2023-03-14 09:21:52] VERBOSE[32375] config.c: == Parsing '/etc/asterisk/manager_custom.conf': Found
[2023-03-14 09:21:52] VERBOSE[32375] config.c: == Parsing '/etc/asterisk/http.conf': Found
[2023-03-14 09:21:52] VERBOSE[32375] config.c: == Parsing '/etc/asterisk/http_additional.conf': Found
[2023-03-14 09:21:52] VERBOSE[32375] config.c: == Parsing '/etc/asterisk/http_custom.conf': Found
[2023-03-14 09:21:52] Asterisk 11.25.3 built by issabel @ rpm7.issabel.com on a x86_64 running Linux on 2020-02-27 19:27:59 UTC
[2023-03-14 09:21:52] NOTICE[32375] confbridge/conf_config_parser.c: Adding default_bridge profile to app_confbridge
[2023-03-14 09:21:52] NOTICE[32375] confbridge/conf_config_parser.c: Adding default_user profile to app_confbridge
[2023-03-14 09:21:52] NOTICE[32375] app_queue.c: queuerules.conf has not changed since it was last loaded. Not taking any action.
[2023-03-14 09:21:52] NOTICE[32375] cel_custom.c: No mappings found in cel_custom.conf. Not logging CEL to custom CSVs.
[2023-03-14 09:21:52] NOTICE[32375] res_odbc.c: Connecting asteriskcdrdb
[2023-03-14 09:21:52] NOTICE[32375] pbx_ael.c: Starting AEL load process.
[2023-03-14 09:21:52] NOTICE[32375] pbx_ael.c: AEL load process: parsed config file name '/etc/asterisk/extensions.ael'.
[2023-03-14 09:21:52] NOTICE[32375] pbx_ael.c: AEL load process: checked config file name '/etc/asterisk/extensions.ael'.
[2023-03-14 09:21:52] NOTICE[32375] pbx_ael.c: AEL load process: compiled config file name '/etc/asterisk/extensions.ael'.
[2023-03-14 09:21:52] NOTICE[32375] pbx_ael.c: AEL load process: merged config file name '/etc/asterisk/extensions.ael'.
[2023-03-14 09:21:52] NOTICE[32375] pbx_ael.c: AEL load process: verified config file name '/etc/asterisk/extensions.ael'.
[2023-03-14 09:21:52] ERROR[32375] pbx.c: You have to be kidding-- add exten '' to context app-blacklist? Figure out a name and call me back. Action ignored.
[2023-03-14 09:21:52] NOTICE[32375] pbx_lua.c: Lua PBX Switch loaded.
[2023-03-14 09:21:52] NOTICE[32375] res_config_ldap.c: No directory user found, anonymous binding as default.
[2023-03-14 09:21:52] ERROR[32375] res_config_ldap.c: No directory URL or host found.
[2023-03-14 09:21:52] NOTICE[32375] res_config_ldap.c: Cannot reload LDAP RealTime driver.
[2023-03-14 09:21:52] NOTICE[32375] res_odbc.c: Connecting asteriskcdrdb
[2023-03-14 09:21:52] NOTICE[32375] res_odbc.c: Registered ODBC class 'asteriskcdrdb' dsn->[MySQL-asteriskcdrdb]
[2023-03-14 09:25:08] NOTICE[32440][C-0000033b] app_queue.c: Caller was about to talk to agent on Agent/2009 but the caller hungup.
[2023-03-14 10:00:50] NOTICE[6101] chan_sip.c: Peer '2006' is now Reachable. (124ms / 2000ms)
[2023-03-14 10:37:01] NOTICE[1114][C-0000037a] channel.c: Unable to request channel SIP/2015
[2023-03-14 10:37:04] NOTICE[1122][C-0000037b] channel.c: Unable to request channel SIP/2015
[2023-03-14 10:37:22] NOTICE[1132][C-0000037c] channel.c: Unable to request channel SIP/2015
[2023-03-14 10:37:24] NOTICE[1140][C-0000037d] channel.c: Unable to request channel SIP/2015
[2023-03-14 10:38:12] NOTICE[1162][C-0000037e] channel.c: Unable to request channel SIP/2011
[2023-03-14 10:38:17] NOTICE[1172][C-0000037f] channel.c: Unable to request channel SIP/2011
[2023-03-14 10:38:41] NOTICE[1197][C-00000380] channel.c: Unable to request channel SIP/2011
[2023-03-14 10:38:47] NOTICE[1205][C-00000381] channel.c: Unable to request channel SIP/2011
[2023-03-14 10:39:18] NOTICE[6101] chan_sip.c: Peer '2015' is now Reachable. (109ms / 2000ms)
[2023-03-14 10:40:53] NOTICE[1272][C-00000387] channel.c: Unable to request channel SIP/2011
[2023-03-14 10:41:13] NOTICE[1281][C-00000389] channel.c: Unable to request channel SIP/2011
[2023-03-14 10:41:39] NOTICE[1294][C-0000038a] channel.c: Unable to request channel SIP/2011
[2023-03-14 10:42:47] NOTICE[1313][C-0000038d] channel.c: Unable to request channel SIP/2011
[2023-03-14 10:42:55] NOTICE[6101] chan_sip.c: Peer '2011' is now Reachable. (109ms / 2000ms)
[2023-03-14 10:54:01] NOTICE[6101] chan_sip.c: Peer '2017' is now Reachable. (109ms / 2000ms)
[2023-03-14 10:56:36] NOTICE[6101] chan_sip.c: Peer '2012' is now Reachable. (110ms / 2000ms)
[2023-03-14 10:58:24] NOTICE[6101] chan_sip.c: Peer '2020' is now Reachable. (146ms / 2000ms)
[2023-03-14 11:06:56] NOTICE[6101] chan_sip.c: Peer '2003' is now Reachable. (110ms / 2000ms)
[2023-03-14 11:07:37] NOTICE[6101] chan_sip.c: Peer '2018' is now Reachable. (111ms / 2000ms)
[2023-03-14 11:14:00] NOTICE[6101] chan_sip.c: Peer '2020' is now Reachable. (175ms / 2000ms)
[2023-03-14 11:17:21] NOTICE[6101] chan_sip.c: Peer '2020' is now Reachable. (171ms / 2000ms)
[2023-03-14 11:18:33] NOTICE[1962][C-000003b3] channel.c: Unable to request channel SIP/2016
[2023-03-14 11:19:02] NOTICE[6101] chan_sip.c: Peer '2016' is now Reachable. (136ms / 2000ms)
[2023-03-14 11:28:27] NOTICE[6101][C-000003c0] chan_sip.c: Call from '2011' (192.168.24.12:50039) to extension 'Unknown' rejected because extension not found in context 'from-internal'.
[2023-03-14 12:03:45] NOTICE[6101] chan_sip.c: Peer '2006' is now UNREACHABLE! Last qualify: 110
[2023-03-14 12:04:23] NOTICE[6101] chan_sip.c: Peer '2006' is now Reachable. (105ms / 2000ms)
Kernel
Linux(x86_64)-3.10.0-862.6.3.el7.x86_64
Issabel
issabel-4.0.0-1
issabel-addons-4.0.0-4
issabel-agenda-4.0.0-3
issabel-asterisk-sounds-1.2.3-2
issabel-callcenter-4.0.0-4
issabel-easyvpn-4.0.0-2
issabel-email_admin-4.0.0-2
issabel-endpointconfig2-4.0.0-3
issabel-extras-4.0.0-4
issabel-fax-4.0.0-1
issabel-firstboot-4.0.0-3
issabel-framework-4.0.0-6
issabel-my_extension-4.0.0-1
issabel-pbx-4.0.0-5
issabel-portknock-4.0.0-2
issabel-reports-4.0.0-3
issabel-security-4.0.0-6
issabel-system-4.0.0-7
RoundCubeMail
RoundCubeMail-0.3.1-13
Mail
postfix-2.10.1-6.el7
cyrus-imapd-2.4.17-15.el7
IM
openfire-(not installed)-
IssablPBX
issabelPBX-2.11.0-47
Asterisk
asterisk11-11.25.3-6.el7
asterisk11-addons-11.25.3-6.el7
asterisk11-devel-11.25.3-6.el7
asterisk-es-sounds-1.0.0-0.el7.centos
asterisk-fr-sounds-1.0.0-0.el7.centos
asterisk-perl-1.03-1.el7.centos
FAX
hylafax-4.3.11-1rh7
iaxmodem-1.3.0-2.el7.centos
DRIVERS
dahdi-2.11.1-1.el7.centos
rhino-0.99.7-0
wanpipe-util-(not installed)-
De antemano agradecemos la ayuda que nos puedan brindar.