Hi all ! My recordings are saving at the both ends like at queue and extension in the call reports. but according to my setup i have saved call recordings at the inbound route and at the extension . i had no setup it in queues. i don't know why it is saving at both ends. i mean my call recordings are saving at extension end like 8001 and also at 1001 queue end. so that i have two recording for 1 number. one at the queue and second at the extension.i only need recordings to be save at the extension like q-8001-1234567-20170829-100531-1503983077.1721.wav but not like q-1001-1234567-20170829-100531-1503983077.1721.wav.
Please help.
Images : https://drive.google.com/file/d/0B1ha7rQMq21reHNqS2EwT0RRSUE/view?usp=sharing Images : https://drive.google.com/file/d/0B1ha7rQMq21rcHVfX0dibXFEZlk/view?usp=sharing Images : https://drive.google.com/file/d/0B1ha7rQMq21rZThyMTlfRjV4REU/view?usp=sharing Images : https://drive.google.com/file/d/0B1ha7rQMq21rMVE0aHBxdWRNZzQ/view?usp=sharing
Regards
i have the same problem. i hope they can fix this issue. i hope there's work around on this