System User logs in successfully and continue to Agent Console selecting "callback login" and logs in.
Outgoing Calls / Campaigns
-Successfully load contacts for campaign and the system makes outbound calls and agent answers them. (recordings were found on ../monitor folder).
-Successfully add Scheduled call through agent console with ONLY the option "scheduled at date" (the call was answered by the Agent and YES, the recording was found on ../monitor folder).
-Successfully add Scheduled call through agent console with options: "scheduled at date" and "scheduled to same agent" (the call was answered by the Agent BUT NO recording was found on ../monitor folder).
Callcenter / reports / calls details
The record is there with values (agent,start time, queue, phone e.t.c) but under "Recording" field there is no value at all (no "Download" link)
Callcenter / reports / calls Per Agent
Calls answered = is correct (number of loaded contacts + the 2 scheduled calls)
Callcenter / reports / Campaign Monitoring
Total calls =is corrent (number of loaded contacts + the 2 scheduled calls)
Campaign log (from the added scheduled call with options: "scheduled at date" and "scheduled to same agent")
2021-05-31 13:21:01 Placing phone call to 996947824229 (retry 1)
2021-05-31 13:21:01 Dialing 996947824229, trunk is SIP/ModPBX1 ...
2021-05-31 13:21:13 Ringing 996947824229, waiting for answer ...
2021-05-31 13:21:13 Phone call to 996947824229 handled by agent SIP/2101
2021-05-31 13:24:24 Phone call to 996947824229 disconnected from agent SIP/2101, duration was 00:03:11