Dialplan injection for dickson

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Dialplan injection for dickson

dariohimo

Use "dialplan injection" and store it in "UserField" in the database

IVR option#1 -> Dialplan Injection #1 -> Destination #1
IVR option#2 -> Dialplan Injection #2 -> Destination #2

Make the command in "Dialplan injection" like this:

set(CDR(userfield)=Picked 2)

Here is a picture (my Spanish is not good). It will store the callers pics in the CDR under "USERFIELD"

https://imgur.com/a/xc5R4Nn

dickson

make sure the code looks like this:

 set(CDR(userfield)=VALUE)

the community forum changes the code if you dont paste it properly in this form. (i made the same mistake on my original post)

dariohimo

dickson hi, dickson thank for examples.
question is possible addition DID ?

asternic

A tip for posting code, you can use markdown tripple backticks like ``` in the start and ``` at the end, anything in between will be in a fixed font as code and color hightlighted. Example:

<?
  echo "Hello World!";
  echo "PHP is so easy!";
?>

dickson

...are you the same "asternic" from the Contact Center reporting and FOP?

Those programs are both amazing. Contact Center has been a fantastic performer. And FOP2 is just a standard requirement for my customers to buy for every deployment.

asternic

dickson Hi, yes I am. Thanks for your words and also thank you for your commitment on helping the Issabel community.

dickson

Anything is possible with Asterisk and Issabel!
Do you want to separate recoding's by DID?

asternic

There is a simpler way to setup any variable via GUI than using dialplan injection. The "Set Callerid" module was improved and you can set any number of channel variables using it. Do not modify callerid number nor name, and then you can add as many other channel variables as you need/want, and finally select one destination.

dariohimo

asternic Nicolás gracias por el ejemplo, una pregunta donde veo en el sistemas estas variables para sacar una lista.
${IVR_DIGIT_PRESSED} # Numero digitado o presionado en el ivr

Ahora intente con este ${FROM_DID} para ver por cual DID entra la llamada y no me lo toma.
Pero en el Dialplan injection lo coloque, y deje como un numero "trk_678900" si sale en el reporte.

No entiendo esta variable no la toma ${FROM_DID} pero en asterisk en NoOp si lo toma (${FROM_DID} ).

Que me puede faltar. gracias.

como adiciona imágenes acá en el foro.

dickson

I did not know about that variable feature in the callerID function!

This is an example of how to do it with the "Set CallerID" module.

IVR option-1 -> Set CallerID "Picked 1"-> Queue1000
IVR option-2 -> Set CallerID "Picked 2"-> Queue2000

instructions:

Select "Set CallerID" in the PBX gui

Create a new "callerID" and give it a description "QueueCDR1"

Leave the pre-set callerID variables the same, but in "OTHER" variables put in

CDR(userfield)

then in the value box (=) put in what you want to be put in the CDR. For Example "picked 1"

Under "Destination' put the queue you expect callers passing through this module to go to

Submit your changes.

Now whatever method you use to get your callers to your queue, In my example users pass through an IVR first, so the IVR sends them to the "Set CallerID" module, sets the variable, then passes them onto the queue.

Picture
https://imgur.com/a/DQbx0wE

dariohimo

gracias, por estos ejemplos y las imagenes.
thansk all, for this examples and the images.

dariohimo

dariohimo Sobre este tema me respondo ya me funciono con la variable. ${FROM_DID} # did de la troncal configurada o configuradas.
Set(CDR(userfield)=trk ${FROM_DID} )

dariohimo

En Dialplaninjection code:
CDR(userfield) = ${IVR_DIGIT_PRESSED} #perfect for ivr.

dependente de la version del cdr reports:

Set(CDR(accountcode)=DTMF${IVR_DIGIT_PRESSED})
Set(CDR(accountcode)=${IVR_DIGIT_PRESSED})
or
Set(CDR(userfield)=DTMF${IVR_DIGIT_PRESSED})
Set(CDR(userfield)= ${IVR_DIGIT_PRESSED})

insotec

Gracias.
¿Alguna imagen en el CDR?
¿El cliente final lo puede entender?
¿El cliente final puede generar un reporte?
¿Se puede tener un reporte de las opciones del IVR?

Saludos.

dariohimo

insotec La imagen la muestra Mr dickson.
a las otra preguntas todo si.