Call Recordings Location Change For a Specific Incoming Queue

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Call Recordings Location Change For a Specific Incoming Queue

takobaba

How do I save the calls to a different location for a specific queue?

I have seen the function called ChangeMonitor that I can change the filebase_name but how do I use it for specific calls, so that I can save them in separate locations?

dickson

You can do this with a minor code change. Please be cautious of doing this in a production system. This is something you'll want to test in a test system first just in case I've made any mistakes. I'm only human.

You can modify the dialplan to change the location of the queue calls based on the QUEUE number.

First create a new directory. The standard default location of recordings is

 /var/spool/asterisk/monitor

All subsequent files go into subdirectories based on YEAR/MONTH/DAY

My example puts all recordings in a separate folder in /var/spool/asterisk/monitor

My queue is "2000" so I will create a directory called "queue2000" =

mkdir queue2000

(You can do this with as many different queues as you would like.) Also these names are case sensitive so make sure you match the case in the directory with the code well modify below
Now make asterisk able to write to it

chown asterisk:asterisk queue2000

Now since we need to modify the code that the GUI will change, we need to make a copy of it.

Call recording code is /etc/asterisk/extensions_additional.conf

So if you copy the entire section from

[sub-record-check]
....[all code]....
;--== end of [sub-record-check] ==--;

And paste it into the bottom of

extensions_override_issabel.conf

After you paste the code, down towards the bottom you'll see this:

exten => recq,1,Set(AUDIOHOOK_INHERIT(MixMonitor)=yes)
exten => recq,n,Set(MONITOR_FILENAME=${MIXMON_DIR}${YEAR}/${MONTH}/${DAY}/${CALLFILENAME})
exten => recq,n,MixMonitor(${MONITOR_FILENAME}.${MIXMON_FORMAT},${MONITOR_OPTIONS},${MIXMON_POST})
exten => recq,n,Set(__REC_STATUS=RECORDING)
exten => recq,n,Set(CDR(recordingfile)=${CALLFILENAME}.${MON_FMT})
exten => recq,n,Return()

Insert this as the 3rd line. You'll notice that there is a "2000" and "queue2000". If you are using different queue number change this.

exten => recq,n,ExecIf($["${ARG2}" = "2000"]?set(MONITOR_FILENAME=${MIXMON_DIR}queue2000/${YEAR}/${MONTH}/${DAY}/${CALLFILENAME}))

It should now look like this:

exten => recq,1,Set(AUDIOHOOK_INHERIT(MixMonitor)=yes)
exten => recq,n,Set(MONITOR_FILENAME=${MIXMON_DIR}${YEAR}/${MONTH}/${DAY}/${CALLFILENAME})
exten => recq,n,ExecIf($["${ARG2}" = "2000"]?set(MONITOR_FILENAME=${MIXMON_DIR}queue2000/${YEAR}/${MONTH}/${DAY}/${CALLFILENAME}))
exten => recq,n,MixMonitor(${MONITOR_FILENAME}.${MIXMON_FORMAT},${MONITOR_OPTIONS},${MIXMON_POST})
exten => recq,n,Set(__REC_STATUS=RECORDING)
exten => recq,n,Set(CDR(recordingfile)=${CALLFILENAME}.${MON_FMT})
exten => recq,n,Return()

Save your changes.
Reload the config

asterisk -rx 'core reload'

Queue calls should now go to your new folder

-rw-r--r-- 1 asterisk asterisk 470444 Mar 26 12:38 rg-600-5557773333-20210326-123751-1616773071.949.wav
/var/spool/asterisk/monitor/queue2000/2021/03/26

Regular calls to

-rw-r--r-- 1 asterisk asterisk 479724 Mar 26 12:38 5557771111-20210326-123739-1616773059.944.wav
/var/spool/asterisk/monitor/2021/03/26

You can repeat this command with different queue numbers if you want to put different ones in different locations.

takobaba

dickson

Amazing reply again, you are a legend.

I have made the changes. For the outbound calls starting from extensions it works, thank you so much.

For incoming calls, I can't get it working. On my console output I can not see the MixMon commands, So I guess when I accept the call on my dialplan. The call recording is not started correctly.

insotec

dickson
Buen día,
¿Se puede colocar el script en IssabelPBX con Developer?
Saludos.

dariohimo

hi, change general for wiki.

easy consulting.

asternic

Another way would be by using the POST CALL RECORDING SCRIPT that can be configured in Advanced Settings in unembedded IssabelPBX. That script will receive two parameters, the uniqueid of the call and the actual recording filename. Your script should be able to extract the queue part from the recording filename, do a comparison, if it matches the queue you want on a separate directory then do a mv or a cp to whatever location you want. The script must be executable and owned by the 'asterisk' user. In this way you can achieve your goal without a custom dialplan, but you will need to write the script as I do not have the time to write it for you!, sorry

dickson

post call recording...i forgot about that.
i'll write some code to do it that way too. Completely forgot about that feature for this

dickson

Calls to the Queue aren't being recorded?

takobaba

Yea, calls hitting the Trunk and Inbound Route and routed to a context I have a dialplan and after that dialplan I send it to queue.

Callflow:

SIP Trunk -> Inbound Route -> Custom Destination[ContextA] -> Queue -> Extension (Agent Answers)

The calls are not recorded.