I configured inbound calls to go to IVR then to queue , the agent is logged in with call center agent console and he received a call to his extension and now he is live .
The problem that I'm facing is while the agent is working he face three issues that I can't find a fix for them
First : he is receiving calls while he is in a break !
second : when he is avail he received a call and the customer start to talk while the web console didn't said that the call is connected and start to count while the call is working in his phone and after 30-90 seconds it appears on the web
Third : if the agent want to hangup the call he clicked on hangup button but the web don't reflect and the call keep connected till the customer finish it
