Issabel CC installation using Asterisk 11 ONLY
Make sure agent extension is FOUR digits in length (4).
You will need an active, functioning registered SIP phone. No SIP phone, it will fail.
The "AGENT NUMBER" you put in MUST BE put in "STATIC AGENTS" box in the queue.
Enter it as A99899,0 (It HAS to be prefixed' with an "A" for agent.)
CALLBACK AGENT MODE:
Put the agent extensions into the DYNAMIC AGENTS box in QUEUE settings
EXAMPLE: SIP account 1001, put in: S1001,0 in the DYNAMIC MEMBERS box.