Auto Answer

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anupjose02

My agents have to pick up each call, how to enable auto answer.

We are running outbound campaign, agents are in dynamic status (Queues)/call back login. Still every call needs to be picked up by the agent. It is not automatically picked up. Is there any way to do so.

anupjose02

anupjose02
I was searching and found that in Zoper help page, that inorder to auto answer call from server side following code needs to be placed in extension.conf file.

To send an accept request to Zoiper, you need to add the auto-answer header in the extensions.conf of your Asterisk.
Example:
exten => 100,1,Dial(SIP/kbell)
will become:
exten => 100,1,SIPAddHeader(Call-Info:<sip:>\;answer-after=0)
exten => 100,n,Dial(SIP/kbell)
The syntax might differ if you are not using Asterisk.

https://www.zoiper.com/en/support/answer/for/windows/60/Auto_Answer