I have installed Issabel 4.0.0 with Asterisk 11 together with the issabel-callcenter 4.0.0 release 4.
I have trunked it Cisco Call Manager for external communication(I have been running the same setup with Elastix for 3years).
When I upgraded to Issabel I started experiencing some issues with the agents being logged off after sometime(2-3minited), sometimes even when they are on a call.
I have tried increasing the agent timeout to the highest possible but the issue persists(logs below). Would anyone else be experiencing the same problem? What would be a working solution
-- Executing [s@macro-hangupcall:52] NoOp("Local/721646032@from-internal-00000001;2", "MONITOR_FILENAME=") in new stack
-- Executing [s@macro-hangupcall:53] GotoIf("Local/721646032@from-internal-00000001;2", "1?noautomon3") in new stack
-- Goto (macro-hangupcall,s,59)
-- Executing [s@macro-hangupcall:59] NoOp("Local/721646032@from-internal-00000001;2", "MIXMONITOR_FILENAME=") in new stack
-- Executing [s@macro-hangupcall:60] GotoIf("Local/721646032@from-internal-00000001;2", "1?noautomon4") in new stack
-- Goto (macro-hangupcall,s,62)
-- Executing [s@macro-hangupcall:62] NoOp("Local/721646032@from-internal-00000001;2", "ONETOUCH_RECFILE=") in new stack
-- Executing [s@macro-hangupcall:63] NoOp("Local/721646032@from-internal-00000001;2", "CDR recordingfile set to: ") in new stack
-- Executing [s@macro-hangupcall:64] GotoIf("Local/721646032@from-internal-00000001;2", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,67)
-- Executing [s@macro-hangupcall:67] GotoIf("Local/721646032@from-internal-00000001;2", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,70)
-- Executing [s@macro-hangupcall:70] GotoIf("Local/721646032@from-internal-00000001;2", "1?theend") in new stack
-- Goto (macro-hangupcall,s,72)
-- Executing [s@macro-hangupcall:72] AGI("Local/721646032@from-internal-00000001;2", "hangup.agi") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/hangup.agi
-- <Agent/103> Playing 'queue-reporthold.gsm' (language 'en')
-- <Local/721646032@from-internal-00000001;2>AGI Script hangup.agi completed, returning 0
-- Executing [s@macro-hangupcall:73] Hangup("Local/721646032@from-internal-00000001;2", "") in new stack
== Spawn extension (macro-hangupcall, s, 73) exited non-zero on 'Local/721646032@from-internal-00000001;2' in macro 'hangupcall'
== Spawn extension (macro-dialout-trunk, h, 1) exited non-zero on 'Local/721646032@from-internal-00000001;2'
== Spawn extension (macro-dialout-trunk, s, 20) exited non-zero on 'Local/721646032@from-internal-00000001;2' in macro 'dialout-trunk'
== Spawn extension (from-internal, 721646032, 6) exited non-zero on 'Local/721646032@from-internal-00000001;2'
-- <Agent/103> Playing 'digits/7.gsm' (language 'en')
-- <Agent/103> Playing 'queue-seconds.gsm' (language 'en')
-- SIP/cisco-0000003a is ringing
-- SIP/cisco-0000003a is making progress passing it to Local/722279476@from-internal-00000002;2
-- Stopped music on hold on SIP/cisco-00000039
== Spawn extension (macro-outisbusy, s, 7) exited non-zero on 'OutgoingSpoolFailed' in macro 'outisbusy'
== Spawn extension (from-internal, failed, 7) exited non-zero on 'OutgoingSpoolFailed'
-- Executing [h@from-internal:1] Hangup("OutgoingSpoolFailed", "") in new stack
== Spawn extension (from-internal, h, 1) exited non-zero on 'OutgoingSpoolFailed'
-- Executing [h@from-internal:1] Hangup("SIP/cisco-00000039", "") in new stack
== Spawn extension (from-internal, h, 1) exited non-zero on 'SIP/cisco-00000039'
== Agent '103' logged out
== Spawn extension (from-internal, 1000, 40) exited non-zero on 'SIP/cisco-00000039'
== MixMonitor close filestream (mixed)