My agents have to pick up each call, how to enable auto answer.
We are running outbound campaign, agents are in dynamic status (Queues) / call back login. Still every call needs to be picked up by the agent. It is not automatically picked up. Is there any way to do so.
I was searching and found that in Zoper help page, that inorder to auto answer call from server side following code needs to be placed in extension.conf file.
To send an accept request to Zoiper, you need to add the auto-answer header in the extensions.conf of your Asterisk.
exten => 100.1, Dial (SIP / kbell)
exten => 100.1, SIPAddHeader (Call-Info: <sip:> \; answer-after = 0)
exten => 100, n, Dial (SIP / kbell)
The syntax might differ if you are not using Asterisk.
I found this file but dont know where and what to put the script.