Queda agente Hangup cause 32
Bom dia pessoal,
estou utilizando o modulo de callcenter do Issabel para receber chamadas.
Os agentes se logam normalmente. Mas depois de algum tempo ociosos ou em pausa, cai a conexão do agente.
Eu verifiquei gerando logs pelo manager e aparece:
Array(
[0] => Event: SoftHangupRequest
[1] => Privilege: call,all
[2] => Channel: SIP/0700-000005fe
[3] => Uniqueid: 1546430286.1867
[4] => Cause: 32 )
Verifiquei também debugando sip:
mas não descobri o que realmente causa essa queda:
Se alguém a encontrar eu agradeço!
<------------->
Scheduling destruction of SIP dialog 'YTA4MjVhNzEwZmQyOWRmZDYwZjZmNmUxNTMwODllMTE.' in 6400 ms (Method: ACK)
set_destination: Parsing <sip:0700@10.0.1.199:21106> for address/port to send to
set_destination: set destination to 10.0.1.199:21106
Reliably Transmitting (NAT) to 10.0.1.199:21106:
BYE sip:0700@10.0.1.199:21106 SIP/2.0
Via: SIP/2.0/UDP 10.0.0.160:5060;branch=z9hG4bK1a2404f7;rport
Max-Forwards: 70
From: <sip:*88888050@10.0.0.160>;tag=as069437c4
To: "0700"<sip:0700@10.0.0.160>;tag=22490468
Call-ID: YTA4MjVhNzEwZmQyOWRmZDYwZjZmNmUxNTMwODllMTE.
CSeq: 102 BYE
User-Agent: IPBX-2.11.0(11.25.3)
Proxy-Authorization: Digest username="0700", realm="asterisk", algorithm=MD5, uri="sip:10.0.0.160", nonce="34c65936", response="f6ec6e1a11bb616b4715d540bfd1af03"
X-Asterisk-HangupCause: Normal Clearing
X-Asterisk-HangupCauseCode: 16
Content-Length: 0
<--- SIP read from UDP:10.0.1.199:21106 --->
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.0.0.160:5060;branch=z9hG4bK1a2404f7;rport=5060
Contact: <sip:0700@10.0.1.199:21106>
To: "0700"<sip:0700@10.0.0.160>;tag=22490468
From: <sip:*88888050@10.0.0.160>;tag=as069437c4
Call-ID: YTA4MjVhNzEwZmQyOWRmZDYwZjZmNmUxNTMwODllMTE.
CSeq: 102 BYE
User-Agent: Bria Professional release 2.4 stamp 49381
Content-Length: 0
<------------->
--- (9 headers 0 lines) ---
SIP Response message for INCOMING dialog BYE arrived
Really destroying SIP dialog 'YTA4MjVhNzEwZmQyOWRmZDYwZjZmNmUxNTMwODllMTE.' Method: ACK
Mais uma vez, muitíssimo obrigado!!
