Hi Everybody,
Hope you are well. Pardon any mistakes or protocols i do not observe in this discussion forum. I am here to learn.
I recently installed Issabel for use as pilot for a callcentre i would like to start. Im having some strange issues when i calls are passed to agents but the call information we uploaded with the outgoing campaign do not display intermittently. Sometimes the information will display sometimes it will not.
I would be grateful if anyone can share if they had any issue like this, how it was resolved or what i can try.
Thanks
Duke.