need your help in resolving call recording issue.
I have two installations of Issabel in two separate hardware with Digium T1/E1 .
Enabled recording on extensions for all inbound / outbound.
In one box calls are getting recording and the other doesn't recording.
Checked the configuration in GUI, everything is okay.
What am missing?
So no advise for me?
Desperately looking for help.
Hi, you problem in logs of asterisk. view logs you rec audio.
Sorry for the delayed reply (After one year).
Checked .. but didn't find any abnormality.
How to go ahead?
Any ideas to proceed?
vijaydsk Hello, run amportal chown from command line, just in case.
Thanks for your reply
Will observe and let you know
No, not helped.
Any other thoughts?
Surprisingly, calls getting recorded on an other server on extensions.
Both the servers are having Digium E1 cards and built with same ISO (Issabel 4).
Dont understand what I am missing.
Another observation is calls generated from extension to extension are getting recorded but calls landed on Digium E1 PRI (landed on extensions) are not getting recorded.
vijaydsk Can you describe your call flow and configuration to record incoming calls?
Experts need advise!!!
Call comes through E1 --> Incoming Route --> IVR --> Queues --> Extensions.
All the extensions created with recording enabled for both incoming and outgoing.
In one server the calls are getting recorded on extensions, with the above configuration and in another they are not getting recorded.
Hence we enabled recording on Queues.
Hope am clear.
vijaydsk OK. Queue recording are managed in queue config, parameter "Call Recording".
vijaydsk try this http://lavariega.com/solucion-a-grabacion-de-llamadas-no-muestra-numero-de-extension-que-marca-en-issabel-pbx/
venturinog Pienso que es otro caso de lo que me pasaba. las llamadas a la pstn (en mi caso fue por SIP) si se graban, pero no se ven en los reportes.
Did the modifications as per the link.
Let me observe and post here.
Because I need call recordings, enabled on Queues.
No they are still recording on queue only but not on extension.
Another observation if i send the call to extension directly, they are getting recorded, but if i send them to IVR to queue they are not recording on extensions.
vijaydsk It is normal. Queue calls doesn't record as an extension call.
Agree but we come to square one.
Another box is recording on extensions with the same configuration, but this box is not recording.