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  • Issabel IVR - problem visualization

agomez 15 opciones una por extensión no es exagerado.

      dariohimo en realidad, suman 37 opciones en total. 15 fueron las opciones que le añadí hace poco tiempo. Pero vía web ya no lo puedo ver, ahorita entré al archivo para poder contar el número de opciones que configuré y poder decirtelo, sabes sí hay alguna manera de poder volver a visualizarlo ?

          3 months later

          Hi guys! Have anyone solved the IVR blank page issue? I saw that when we have plus 15 options configured, the page become blank.

          For some reason, the context "<form class="popover-form" name="frm_ivr" action="/config.php" method="post" onsubmit="return frm_ivr_onsubmit();">" was not created.

            Not sure what versions of everhing you are using or if you attempted to edit IVRS in the unembeded issabelpbx menu or not.. I have just tried creating an IVR with 25 options in the latest Issabel beta release, and had no problems showing all the options, there is no blank page, or any problems I can spot on.

            Best regards,

              Hi fellows, I'm sorry about my mistake on explain the error. The version used is listed bellow.

              The main problem is that I need to create a Operator User to manager IVR, Misc Dest and Extensions. So, until here I'm ok!

              But the problem is when I set more then 15 entries on the IVR, the page is showed blank and the only way to add more items to the IVR is on the Unembedded IssabelPBX. But the operator user cant access this feature for security reasons.

              Printscreen of the problem: https://imgur.com/a/Y2tWsjt

              The entire page is compromised, the left menu dont work too!

              Good to know that newer version could solve this issue (I used the issabel4-USB-DVD-x86_64-20181002.iso file). I'll try to fix this and report the results here. Also, have a guide to upgrade to newer version?

              #rpm -qa issabel-*
              issabel-framework-4.0.0-6.noarch
              issabel-system-4.0.0-7.noarch
              issabel-addons-4.0.0-4.noarch
              issabel-asterisk-sounds-1.2.3-2.noarch
              issabel-firstboot-4.0.0-3.noarch
              issabel-email_admin-4.0.0-2.noarch
              issabel-my_extension-4.0.0-1.noarch
              issabel-fax-4.0.0-1.noarch
              issabel-pbx-4.0.0-5.noarch
              issabel-extras-4.0.0-4.noarch
              issabel-reports-4.0.0-3.noarch
              issabel-endpointconfig2-4.0.0-3.noarch
              issabel-portknock-4.0.0-2.x86_64
              issabel-agenda-4.0.0-3.noarch
              issabel-security-4.0.0-6.noarch

                Also tried to get IVR module from git to our installation to ty to resolve the problem without success.

                Information from Unembedded IssabelPBX:
                IssabelPBX
                IssabelPBX 2.11.0.47 is licensed under the GPL
                Copyright© 2004-2019

                  5 days later

                  After days debbuing I found a solution.

                  On the file: /var/www/html/modules/pbxadmin/libs/contentIssabelPBX.php I need to comment the lines (470):

                  if (isset($_REQUEST['display']) && $_REQUEST['display'] == 'ivr') {
    $return_CONFIG_HTML = preg_replace(
        '|</tr>\s*(<table .*?</table><img .* id="add_entrie">)\s*<tr>|s',
        '</tr><tr><td colspan="2">$1</td></tr><tr>',
        $return_CONFIG_HTML);
}

                  sterci WOW! That also worked out for me. Thank you very much for sharing a solution.

                  In other things, I would like to use the iso's latest beta but i'm afraid to use in a production scenario.

                    4 days later

                    agomez Can you help me to solve my issue with the IVR, the steps to configure?

                        vperezescorcia As sterci was saying, you need to do the followings:

                        • Connect to your Issabel using SSH or by console an login in.

                        • Use a text editor such as nano o vi and open the file contentIssabelPBX.php
                          Like this:
                          nano /var/www/html/modules/pbxadmin/libs/contentIssabelPBX.php or
                          vi /var/www/html/modules/pbxadmin/libs/contentIssabelPBX.php

                        • Now in the file, find the line 470 and make look like this:

                        https://imgur.com/a/Yavnu43

                        • Now, save and exit the file.
                        • Finally reload asterisk running the comman amportal restart

                        That's it. Open the web and go to your IVR, you'll see it again.

                              Thanks @agomez to describe step by step! :-)
                              I also have the same caveat as you about using the latest beta.

                                a year later

                                sterci
                                Gracias por la solución, la probé y funciona.
                                Otra opción es verla por el embedido para el que no quiere modificar el código, ahi sale sin inconvenientes.

                                    a year later

                                    Hola como están...
                                    Intente la solución dada por @agomez y no me funciono, ya modifique la linea 470 y recargue el Asterisk y el amportal y sigue presentándose el mimo error. La pagina queda en Blanco.
                                    Me ayudan por favor

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