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Buenas noches, tengo una PBX Issabel 4.0 conectada a un troncal SIP de mi proveedor VoIP. El troncal esta definido sin NAT y esta levantado OK. Aclaro que en el medio de la PBX Issabel y el peer remoto del troncal hay un firewall corporativo que habilita todos los puertos hacia uno y otro lado.

Cuando desde un softphone registrado a mi PBX llamo a cualquier número de la PSTN (0800, local, urbano, interrurbano, etc.), la llamada toma el troncal TRUNK-1 pero falla y dice "TODAS LAS LINEAS ESTAN OCUPADAS, INTENTE LLAMAR MAS TARDE". El log de Asterisk es el siguiente:

Connected to Asterisk 11.25.0 currently running on PBX (pid = 3853)
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
-- Executing [113@from-internal:1] Macro("SIP/1099-00000004", "user-callerid,LIMIT,EXTERNAL,") in new stack
-- Executing [s@macro-user-callerid:1] Set("SIP/1099-00000004", "TOUCH_MONITOR=1517381834.4") in new stack
-- Executing [s@macro-user-callerid:2] Set("SIP/1099-00000004", "AMPUSER=1099") in new stack
-- Executing [s@macro-user-callerid:3] GotoIf("SIP/1099-00000004", "0?report") in new stack
-- Executing [s@macro-user-callerid:4] ExecIf("SIP/1099-00000004", "1?Set(REALCALLERIDNUM=1099)") in new stack
-- Executing [s@macro-user-callerid:5] Set("SIP/1099-00000004", "AMPUSER=1099") in new stack
-- Executing [s@macro-user-callerid:6] GotoIf("SIP/1099-00000004", "0?limit") in new stack
-- Executing [s@macro-user-callerid:7] Set("SIP/1099-00000004", "AMPUSERCIDNAME=Prueba2") in new stack
-- Executing [s@macro-user-callerid:8] GotoIf("SIP/1099-00000004", "0?report") in new stack
-- Executing [s@macro-user-callerid:9] Set("SIP/1099-00000004", "AMPUSERCID=1099") in new stack
-- Executing [s@macro-user-callerid:10] Set("SIP/1099-00000004", "DIAL_OPTIONS=Ttr") in new stack
-- Executing [s@macro-user-callerid:11] Set("SIP/1099-00000004", "CALLERID(all)="Prueba2" <1099>") in new stack
-- Executing [s@macro-user-callerid:12] GotoIf("SIP/1099-00000004", "0?limit") in new stack
-- Executing [s@macro-user-callerid:13] ExecIf("SIP/1099-00000004", "1?Set(GROUP(concurrency_limit)=1099)") in new stack
-- Executing [s@macro-user-callerid:14] ExecIf("SIP/1099-00000004", "0?Set(CHANNEL(language)=)") in new stack
-- Executing [s@macro-user-callerid:15] GotoIf("SIP/1099-00000004", "1?continue") in new stack
-- Goto (macro-user-callerid,s,28)
-- Executing [s@macro-user-callerid:28] Set("SIP/1099-00000004", "CALLERID(number)=1099") in new stack
-- Executing [s@macro-user-callerid:29] Set("SIP/1099-00000004", "CALLERID(name)=Prueba2") in new stack
-- Executing [s@macro-user-callerid:30] Set("SIP/1099-00000004", "CDR(cnum)=1099") in new stack
-- Executing [s@macro-user-callerid:31] Set("SIP/1099-00000004", "CDR(cnam)=Prueba2") in new stack
-- Executing [s@macro-user-callerid:32] Set("SIP/1099-00000004", "CHANNEL(language)=es") in new stack
-- Executing [113@from-internal:2] Set("SIP/1099-00000004", "MOHCLASS=default") in new stack
-- Executing [113@from-internal:3] Set("SIP/1099-00000004", "_NODEST=") in new stack
-- Executing [113@from-internal:4] Gosub("SIP/1099-00000004", "sub-record-check,s,1(out,113,)") in new stack
-- Executing [s@sub-record-check:1] Set("SIP/1099-00000004", "REC_POLICY_MODE_SAVE=") in new stack
-- Executing [s@sub-record-check:2] GotoIf("SIP/1099-00000004", "1?check") in new stack
-- Goto (sub-record-check,s,7)
-- Executing [s@sub-record-check:7] Set("SIP/1099-00000004", "MON_FMT=wav") in new stack
-- Executing [s@sub-record-check:8] GotoIf("SIP/1099-00000004", "1?next") in new stack
-- Goto (sub-record-check,s,11)
-- Executing [s@sub-record-check:11] ExecIf("SIP/1099-00000004", "0?Return()") in new stack
-- Executing [s@sub-record-check:12] ExecIf("SIP/1099-00000004", "0?Set(REC_POLICY_MODE=)") in new stack
-- Executing [s@sub-record-check:13] GotoIf("SIP/1099-00000004", "0?out,1") in new stack
-- Executing [s@sub-record-check:14] Set("SIP/1099-00000004", "REC_STATUS=INITIALIZED") in new stack
-- Executing [s@sub-record-check:15] Set("SIP/1099-00000004", "NOW=1517381834") in new stack
-- Executing [s@sub-record-check:16] Set("SIP/1099-00000004", "DAY=31") in new stack
-- Executing [s@sub-record-check:17] Set("SIP/1099-00000004", "MONTH=01") in new stack
-- Executing [s@sub-record-check:18] Set("SIP/1099-00000004", "YEAR=2018") in new stack
-- Executing [s@sub-record-check:19] Set("SIP/1099-00000004", "TIMESTR=20180131-015714") in new stack
-- Executing [s@sub-record-check:20] Set("SIP/1099-00000004", "FROMEXTEN=1099") in new stack
-- Executing [s@sub-record-check:21] Set("SIP/1099-00000004", "CALLFILENAME=out-113-1099-20180131-015714-1517381834.4") in new stack
-- Executing [s@sub-record-check:22] Goto("SIP/1099-00000004", "out,1") in new stack
-- Goto (sub-record-check,out,1)
-- Executing [out@sub-record-check:1] ExecIf("SIP/1099-00000004", "1?Set(__REC_POLICY_MODE=dontcare)") in new stack
-- Executing [out@sub-record-check:2] GosubIf("SIP/1099-00000004", "0?record,1(exten,113,1099)") in new stack
-- Executing [out@sub-record-check:3] Return("SIP/1099-00000004", "") in new stack
-- Executing [113@from-internal:5] Macro("SIP/1099-00000004", "dialout-trunk,5,113,,off") in new stack
-- Executing [s@macro-dialout-trunk:1] Set("SIP/1099-00000004", "DIAL_TRUNK=5") in new stack
-- Executing [s@macro-dialout-trunk:2] GosubIf("SIP/1099-00000004", "0?sub-pincheck,s,1()") in new stack
-- Executing [s@macro-dialout-trunk:3] GotoIf("SIP/1099-00000004", "0?disabletrunk,1") in new stack
-- Executing [s@macro-dialout-trunk:4] Set("SIP/1099-00000004", "DIAL_NUMBER=113") in new stack
-- Executing [s@macro-dialout-trunk:5] Set("SIP/1099-00000004", "DIAL_TRUNK_OPTIONS=Ttr") in new stack
-- Executing [s@macro-dialout-trunk:6] Set("SIP/1099-00000004", "OUTBOUND_GROUP=OUT_5") in new stack
-- Executing [s@macro-dialout-trunk:7] GotoIf("SIP/1099-00000004", "0?nomax") in new stack
-- Executing [s@macro-dialout-trunk:8] GotoIf("SIP/1099-00000004", "0?chanfull") in new stack
-- Executing [s@macro-dialout-trunk:9] GotoIf("SIP/1099-00000004", "0?skipoutcid") in new stack
-- Executing [s@macro-dialout-trunk:10] Set("SIP/1099-00000004", "DIAL_TRUNK_OPTIONS=Tt") in new stack
-- Executing [s@macro-dialout-trunk:11] Macro("SIP/1099-00000004", "outbound-callerid,5") in new stack
-- Executing [s@macro-outbound-callerid:1] ExecIf("SIP/1099-00000004", "0?Set(CALLERPRES()=)") in new stack
-- Executing [s@macro-outbound-callerid:2] ExecIf("SIP/1099-00000004", "0?Set(REALCALLERIDNUM=1099)") in new stack
-- Executing [s@macro-outbound-callerid:3] GotoIf("SIP/1099-00000004", "1?normcid") in new stack
-- Goto (macro-outbound-callerid,s,6)
-- Executing [s@macro-outbound-callerid:6] Set("SIP/1099-00000004", "USEROUTCID=") in new stack
-- Executing [s@macro-outbound-callerid:7] Set("SIP/1099-00000004", "EMERGENCYCID=") in new stack
-- Executing [s@macro-outbound-callerid:8] Set("SIP/1099-00000004", "TRUNKOUTCID=28215500") in new stack
-- Executing [s@macro-outbound-callerid:9] GotoIf("SIP/1099-00000004", "1?trunkcid") in new stack
-- Goto (macro-outbound-callerid,s,14)
-- Executing [s@macro-outbound-callerid:14] ExecIf("SIP/1099-00000004", "1?Set(CALLERID(all)=28215500)") in new stack
-- Executing [s@macro-outbound-callerid:15] ExecIf("SIP/1099-00000004", "0?Set(CALLERID(all)=)") in new stack
-- Executing [s@macro-outbound-callerid:16] ExecIf("SIP/1099-00000004", "0?Set(CALLERID(all)=)") in new stack
-- Executing [s@macro-outbound-callerid:17] ExecIf("SIP/1099-00000004", "0?Set(CALLERPRES()=prohib_passed_screen)") in new stack
-- Executing [s@macro-outbound-callerid:18] Set("SIP/1099-00000004", "CDR(outbound_cnum)=28215500") in new stack
-- Executing [s@macro-outbound-callerid:19] Set("SIP/1099-00000004", "CDR(outbound_cnam)=") in new stack
-- Executing [s@macro-dialout-trunk:12] GosubIf("SIP/1099-00000004", "0?sub-flp-5,s,1()") in new stack
-- Executing [s@macro-dialout-trunk:13] Set("SIP/1099-00000004", "OUTNUM=113") in new stack
-- Executing [s@macro-dialout-trunk:14] Set("SIP/1099-00000004", "custom=SIP/TRUNK-1") in new stack
-- Executing [s@macro-dialout-trunk:15] ExecIf("SIP/1099-00000004", "0?Set(DIAL_TRUNK_OPTIONS=M(setmusicdefault)Tt)") in new stack
-- Executing [s@macro-dialout-trunk:16] ExecIf("SIP/1099-00000004", "0?Set(DIAL_TRUNK_OPTIONS=TtM(confirm))") in new stack
-- Executing [s@macro-dialout-trunk:17] Macro("SIP/1099-00000004", "dialout-trunk-predial-hook,") in new stack
-- Executing [s@macro-dialout-trunk-predial-hook:1] MacroExit("SIP/1099-00000004", "") in new stack
-- Executing [s@macro-dialout-trunk:18] GotoIf("SIP/1099-00000004", "0?bypass,1") in new stack
-- Executing [s@macro-dialout-trunk:19] ExecIf("SIP/1099-00000004", "1?Set(CONNECTEDLINE(num,i)=113)") in new stack
-- Executing [s@macro-dialout-trunk:20] ExecIf("SIP/1099-00000004", "1?Set(CONNECTEDLINE(name,i)=CID:28215500)") in new stack
-- Executing [s@macro-dialout-trunk:21] GotoIf("SIP/1099-00000004", "0?customtrunk") in new stack
-- Executing [s@macro-dialout-trunk:22] Dial("SIP/1099-00000004", "SIP/TRUNK-1/113,300,Tt") in new stack
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
-- Called SIP/TRUNK-1/113
== Everyone is busy/congested at this time (1:0/0/1)
-- Executing [s@macro-dialout-trunk:23] NoOp("SIP/1099-00000004", "Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 1") in new stack
-- Executing [s@macro-dialout-trunk:24] GotoIf("SIP/1099-00000004", "0?continue,1:s-CHANUNAVAIL,1") in new stack
-- Goto (macro-dialout-trunk,s-CHANUNAVAIL,1)
-- Executing [s-CHANUNAVAIL@macro-dialout-trunk:1] Set("SIP/1099-00000004", "RC=1") in new stack
-- Executing [s-CHANUNAVAIL@macro-dialout-trunk:2] Goto("SIP/1099-00000004", "1,1") in new stack
-- Goto (macro-dialout-trunk,1,1)
-- Executing [1@macro-dialout-trunk:1] Goto("SIP/1099-00000004", "continue,1") in new stack
-- Goto (macro-dialout-trunk,continue,1)
-- Executing [continue@macro-dialout-trunk:1] NoOp("SIP/1099-00000004", "TRUNK Dial failed due to CHANUNAVAIL HANGUPCAUSE: 1 - failing through to other trunks") in new stack
-- Executing [continue@macro-dialout-trunk:2] Set("SIP/1099-00000004", "CALLERID(number)=1099") in new stack
-- Executing [113@from-internal:6] Macro("SIP/1099-00000004", "outisbusy,") in new stack
-- Executing [s@macro-outisbusy:1] Progress("SIP/1099-00000004", "") in new stack
-- Executing [s@macro-outisbusy:2] GotoIf("SIP/1099-00000004", "0?emergency,1") in new stack
-- Executing [s@macro-outisbusy:3] GotoIf("SIP/1099-00000004", "0?intracompany,1") in new stack
-- Executing [s@macro-outisbusy:4] Playback("SIP/1099-00000004", "all-circuits-busy-now&pls-try-call-later, noanswer") in new stack
-- <SIP/1099-00000004> Playing 'all-circuits-busy-now.gsm' (language 'es')
> 0x7fc0c8024160 -- Probation passed - setting RTP source address to 10.200.242.2:19932
-- <SIP/1099-00000004> Playing 'pls-try-call-later.gsm' (language 'es')
-- Executing [s@macro-outisbusy:5] Congestion("SIP/1099-00000004", "20") in new stack
[2018-01-31 01:57:18] WARNING[3939][C-00000002]: channel.c:4863 ast_prod: Prodding channel 'SIP/1099-00000004' failed
== Spawn extension (macro-outisbusy, s, 5) exited non-zero on 'SIP/1099-00000004' in macro 'outisbusy'
== Spawn extension (from-internal, 113, 6) exited non-zero on 'SIP/1099-00000004'
-- Executing [h@from-internal:1] Hangup("SIP/1099-00000004", "") in new stack
== Spawn extension (from-internal, h, 1) exited non-zero on 'SIP/1099-00000004'

Por favor me pueden orientar que puede estar pasando?

Sera problema del lado del proveedor VoIP ?

Muchas gracias por adelantado, saludos !!!

    Perdon, me falto decir que cuando desde la PSTN llamo a un numero del troncal definido en una ruta entrante de Issabel, la llamada entra perfectamente al softphone definido como destino.

    Saludos!!!

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